FAQs
  • What's the difference between Nulo's sub-brands?

    Nulo is proud to offer four unique product lines to provide the perfect solution for every pet!

    Nulo FreeStyle | Found at Local Pet Specialty Stores
          • High-Meat (80-87% animal-based protein)
          • Grain-Free
          • Chicken & Egg Protein-Free (dog kibble)
          • Available in a Wide Assortment of Complete Foods & Treats for Dogs & Cats

    Nulo MedalSeries | Found only at PetSmarts Nationwide
          • High-Meat (80-85% animal-based protein)
          • Grain-Free
          • Natural Botanicals (dog kibble)
          • Available in a Wide Assortment of Complete Foods & Treats for Dogs & Cats

    Nulo Challenger | Found at Local Pet Specialty Stores
          • Ultra-High Meat (Up to 90% animal-based protein)
          • Organic Ancient Grains
          • Recyclable Packaging Through TerraCycle
          • Available in 5 Kibble Recipes For Dogs

    Nulo Frontrunner | Found at Local Pet Specialty Stores
          • High Meat (77% animal-based protein)
          • Ancient Grains
          • Available in 6 Kibble Recipes For Dogs

  • Do you offer samples?

    We offer trial-sized 2 lb. bags for purchase in select recipes on our website. Our trial bags typically arrive within 5 to 7 business days of an order placement. Click here to browse our trial bags!

    Nulo also hands out samples at in-store and promotional events. Check out our Facebook Page for announcements of when Nulo will be in your neighborhood! We also offer our Nulo Guarantee on all of our formulas. If your pet doesn’t LOVE the recipes you try (although we're sure they will), simply contact your retailer for a full refund or an exchange. For a full list of Nulo retailers in your area, feel free to visit our Store Finder.

  • Where can I get coupons?

    Our Nulo Newsletter is the best way to stay updated on coupon offers and promotions when they are available! Simply enter your email address here and we'll add you to our email list. We also work closely with our retail partners year-round to offer sales and promotions in-store, so be sure to check with your local retailers for any current promotions.

  • Where are your products manufactured?

    All of Nulo's dry, canned, freeze-dried, dog treat, and bone broth recipes are proudly manufactured right here in the United States (including the Pacfic Northwest, Central West Coast, Mountain Plains, Midwest, and South East regions).  Our pouches (for dogs and cats) and Perfect Purees (for cats) are manufactured in a state-of-the-art facility in Thailand that has an uncompromising commitment to product quality and sustainable sourcing.

  • Do you offer a Frequent Buyer Program?

    Although Nulo does not offer a direct Frequent Buyer Program at this time, a large number of local, independent pet stores offer their own Frequent Buyer programs for Nulo! We recommend checking with your local Nulo retailers.

  • How do I transition to Nulo? Are your diets rotational?

    When first introducing your pet to Nulo, we recommend slowly transitioning over the course of 5 to 7 days to reduce the risk of digestive upset that can occur with a rapid change in diet. We recommend portioning 25% of the new food on the first day mixed with 75% of the former food. Over the course of several days,  gradually increase this ratio until you are feeding 100% of the new food. This will allow your pet's digestive system time to adjust to any new ingredients and will help to ensure a smooth transition. Mixing up proteins can be a great way to provide variety to your pet's diet. Once your pet has transitioned to the Nulo platform, rotating between recipes is generally seamless!

Nulo Food Finder
Score Summary
Pet Type
Dog
Commodity Grain Free
No

Woof! Yep, we thought you were a dog person.

Now let's get an understanding of what you're currently feeding your dog. Go grab your current dog food bag!

Enter your info below to receive a 20% off coupon for your next purchase on Nulo.com.
12% Completed
Nulo Food Finder
Score Summary
Pet Type
Cat
Commodity Grain Free
No

MeWow! We thought you were a cat person.

Now let's get an understanding of what you're currently feeding ... go grab your cat food bag!

Enter your info below to receive a 20% off coupon for your next purchase on Nulo.com.
12% Completed